Shipping and Handling

Although we can not do so with each and every order, we make every effort to ship your order within 3-5 business days, however most orders are sent within 1 day. We are able to send most goods via off-peak ground, or express services, based on the destination.

We utilize multiple shipping partners to facilitate the shipping of some items. This is done to help maintain adequate inventory levels, to keep our costs to a minimum when dealing with large or otherwise bulky items, and to increase our offerings with uncommon or seldomly requested items.

Delivery is charged per order, based on size and weight. During checkout you will need to calculate shipping, please select the area that best corresponds to the delivery address.

We reserve the right to adjust shipping charges if the incorrect region was selected, or if you live in a remote area where additional charges are incurred by us.  (Most of NT, WA and TAS are classed as remote by the freight companies we utilise)

In all cases where there may be additional shipping charges we will contact you directly prior to the order being completed or charged.

Large items, glass items and Special Order Items may not be covered by the standard Delivery fee, they are determined by weight in increments of 5kgs up to 25kgs. Any order exceeding 100kgs or of an unusual nature will be determined based on destination (we will contact you with additional shipping costs).

We sometimes offer 'free shipping' promotions. During these events, free shipping applies only to ground services and will exclude certain items primarily large, bulky or items with excessive weight.

It is the customer's responsibility to ensure they can accept all deliveries and provide a signature as proof of delivery if required.

Re-Delivery will incur an additional charge.

In regards to special shipping instructions, we will pass this information to the carrier used, however, no assurance is given as to whether the instructions are met.

It is the customer's responsibility to ensure they can accept all deliveries in regards to the unloading of large and bulky items, such as having a forklift available for products such as Slat Panel and Glass Showcases.

Damaged or Faulty Goods

Whilst care is taken when packing your order, it is your responsibility to ensure there are no breakages or missing items at the time of delivery. By signing for a delivery you are accepting that the order is complete and intact. If you order is partially shipped (i.e. there are products still to send, a remark will appear in the comments section of the shipping label).

If goods have been damaged or broken in transit then you must refuse to accept the order and notify us immediately. We will replace or repair any item that has been damaged in transit where required.

By signing for and accepting a delivery you are acknowlegding that the product has arrived in good condition. If the packaging is damaged in any way please inspect the contents prior to signing for it.

Exceptions to this are at the discretion of Shop Supplies Pty Ltd management. We will however do everything possible to rectify any issues incurred related to damage in transit.

Prior to returning any products you must contact us for authorisation. Merchandise returned without authorisation may be declined and returned to sender.

All damage claims must be filed with the carrier (if damage is noted at the time of delivery). We will provide you full assistance in the unlikely event.

For warranty claims, please contact us to make appropriate arrangements.

Please select your purchase items carefully, as once a product has been paid for, and goods received in working order, you will not be eligible for refund or exchange. (Exceptions to this are at the discretion of Shop Supplies Pty Ltd management).

We do not cover freight expenses on warranty claims.

Any re-delivery charges are the responsibility of the customer.

Returned goods (after approval) due to change of mind or incorrectly ordered will incur a 15% restocking fee.

All returns and Breakage notifications must be made within 7 days of original delivery

Shop Supplies Pty Ltd
P.O. Box 39
Milperra NSW 2214

Ph: (02) 9771 5223
Fax: (02) 9771 5229